All products sold by SuperMediaStore.com have a 30 day satisfaction guarantee unless otherwise stated. All returns will be evaluated and tested upon receipt by our technical team.

30 Day Satisfaction Guarantee - All returns are subject to the following:

1. A return merchandise authorization number is REQUIRED for all returns.
2. To what address do I send return merchandise to SuperMediaStore.com?
3. All product returns must include the original packaging/invoice and any related promotional free items.
4. All cross-shipping will only be accepted under specific conditions
5. All returns must be shipped freight prepaid and with a tracking number
6. All related fees (shipping & return shipping fees) are Non-Refundable for all products
7. Physical damages to any product will void the product's warranty and breach the return policy
8. How do I determine if the product is defective?

A Return Merchandise Authorization number is required for all returns
You must obtain a Return Merchandise Authorization ("RMA") number within our return policy period. SuperMediaStore.com will not accept returns without an RMA number and materials will be sent back on sender's expense. RMAs are valid for 15 days, within which the return must be received by SuperMediaStore.com

Please complete this online return form or call 1-626-363-1490 EXT#106 to submit your RMA request. You will receive an RMA number and form. Please display the RMA number prominently on your package and include the form with your package.

If you have a defective product from one of the following manufacturers, please contact them directly for replacement:

• Primera 1-763-475-6669
• Microboard 1-925-556-1639
• Rimage 1-800-553-8312

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Our return address is:

SuperMediaStore.com
629 S 6th Ave.
La Puente, CA 91746

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All products returned for a refund or exchange must include the original packaging
All Returned Items must be in the original packaging or in a mail-safe box or envelope. SuperMediaStore.com is not responsible for any items that are missing or damaged during shipment.
Customer agrees that all returned products will be 100% complete, in re-saleable condition. Accessories such as the warranty card, software CD, all cables, manuals and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well or the customer is subject to a 15% restocking fee. SuperMediaStore.com may refuse the return if the product is not returned with the complete materials and packaging.

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Cross-Shipping (Advanced Replacement)
All cross-ship items will only be accepted under the following conditions:

1. In order for SuperMediaStore.com to process a cross-ship request, customers will have to pay for the replacement product first.
2. The exact exchange for the same product, advance replacement, is only available when exchanging for the same exact product.
3. All shipping costs are the responsibility of the customer.

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All returns must be shipped freight, prepaid, and have a tracking number
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by SuperMediaStore.com.

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All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products
The shipping fee is a fee that is paid to the shipping company, not to SuperMediaStore.

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Physical Damages to any product will void the product warranty and eligibility for return
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.

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How do I determine if the product is defective?

Media
Hardware
Flash Memory
Ink & Toner

Media Products (DVD-R and CD-R):

How can I determine whether the disc I have received is defective?

Upon receipt of the media, if  your DVD burner does not recognize the media, it is usually defective, unless the wrong type of media is purchased. It is suggested that you as a customer should first determine what are the exact formats your drive is capable of burning, either ?, +R or ?AM. For more information on DVD formats, please refer to the FAQ section of our website.
1. If media creates coaster DURING burning:
   The media will have to be sent back and tested before we can verify that the item is defective.

1. If the DVD Media you burn are able to be read by some players, but not others, the media is not defective.
   This is usually caused by the compatibility of the DVD Player rather than the DVD-R media.
2. If the completed DVD-R disc is playable on the computer, but not on a stand alone DVD player, the media is not defective.
   This is usually caused by incompleted authoring of the disc

In this case a 15% restocking fee may apply upon return. We will issue a credit back to you credit card but will automatically deduct the re-stocking fee.

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Hardware (Duplicators):

SuperMediaStore.com offers a 30 day satisfaction guarantee. Duplication hardware can be returned for with 15% restocking fee or a manufacturer's replacement within 30 days. All returned hardware will be tested by our technical team to determine whether the part is defective or not.

How to determine whether my drive is defective?

1. Burners are usually considered defective under the following conditions:
   1. DOA or Dead On Arrival
      The drive just simply does not function upon receipt.
   2. Loud abnormal spinning noise
      Due to the high revolution on some of the DVD burners, a substantial amount of noise will be heard while the drive is spinning.
      If an extremely loud or abnormal noise occurs,  it might be defective.
2. For hard drives sold by SuperMediaStore.com, all partition issues are not considered defective.
3. Any physical damage of the product will void the product? warranty and breach our return policy.

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1. All returns of a memory product must be in its original packaging.
   All cables, software & accessories must be included in the return.
2. All memory returns must be examined and tested by our technical team to determine whether the part is defective.

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1. For Epson or Canon Cartridges:
   1. After installing the cartridge in the printer, the printer monitor still shows that the cartridge is empty.
      Here is the solution:
      1. You will have to prime the Epson cartridge by using the printer cleaning option on your printer.
      If the problems persists, you most likely have a defective Epson cartridge
   2. After installing the cartridge some the black or color print out is faded.
      Here is the solution
      1. Try cleaning the print head or prime the cartridge by using the Epson Self Cleaning button
      2. Try printing a couple more pages to increase the flow of ink into the printer head.
      If the problems persist, you most likely have a defective Epson cartridge.
2. HP Remanufactured Inkjet Cartridge:
   1. After installing the Remanufactured Cartridge in your HP Printer, the print out is faded or there is no print out at all.
      Here is the Solution:
      1. Try cleaning the print head or prime the cartridge by using the "Self Cleaning" button
      2. Try printing a couple more pages to increase the flow of ink into the printer head.
      If the problems persist, you most likely have a defective cartridge.
3. HP Toner Cartridge
   1. Before you start your first print job on a HP LaserJet Printer, please make sure that the Protection Strip is pull out of the Cartridge first.
   2. If there is a streak after each page is printed, please make sure the Protection Strip is pulled out of the toner cartridge
   If the problems persists, you most likely have a defective toner cartridge.
   If the print out is constantly give you a very dark page, you most likely have a defective cartridge.

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