Please check your order status by going Here and typing in your 6 digit order number that you received in your confirmation email. If you do not see any information at the FedEx/UPS tracking site, then your order has not been shipped, but is being processed. You will receive tracking information once your order has been shipped out.

If you'd like to cancel or change a SuperMediaStore.com order for any reason, please contact us and make sure to include your SuperMediaStore.com order number or call 1-888-434-1888, as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to SuperMediaStore.com according to our 30 day money back return policy.

SuperMediaStore.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

Unfortunately, we do not issue refunds on shipping fees as these fees are paid to our shipping carriers.

1. Add your product into the shopping cart.
2. Click "Check out" button.
3. Enter your credit card information
4. Enter the coupon code into the "Coupon or Promotion code" section if any.
5. Click "Continue" to submit your information
6. Review your order to make sure everything is correct and click "Send Order"
7. Print the Confirmation page for your records
8. You are now done! It's that easy.
9. If you still have any questions, please feel free to call our toll free number 1-888-434-1888.

If your order has been processed (Charged) then you cannot cancel your order.
A return merchandise authorization number is required for all returns. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. SuperMediaStore.com will not accept returns without prior authorization and a RMA number.

Your order will be shipped immediately upon confirmation of billing information and cleared payment (usually within 1 to 2 business days).
* Orders made after 12:00 PM Pacific Standard Time will be processed the next business day.

After purchase, your order will be processed within 24 hours during business days. Orders will be shipped out within 48 hours during business days.

Orders shipping to California must be charged sales tax based on the county's rate. For tax exempt inidviduals such as government orders please get more information Here.

Call one of our Customer Service representatives toll free at 1.888.434.1888

DVD-R was developed by Pioneer. It is designed to be a recordable format compatible with DVD Video players and DVD ROM drives. This standard was approved by the DVD Forum and has been adopted by many DVD equipment manufacturers. Due to the fact that such standards are based on numerous patents, where the licensing of these patents costs manufacturers who do not own the patents substantial royalties in order to produce compatible equipment or media, a separate consortium of manufacturers decided that their financial interests would be best served by developing a competing recordable format. This format is known as DVD+R. The consortium is known as the DVD+RW alliance.

It is hard to say that one format is better than the other. Neither have significant advantages over the other. Both are good but not perfect in terms of their ability to create discs that are playable in most standalone DVD players. The bottom line is that you should pick a burner that suits your requirements, and buy media designed for your burner. The good news is that there are new burners such as Pioneer106 or Pioneer 107 that now support both -R and +R.

We run into shopping cart problems, usually, for one of the following reasons:
1. Cookies not enabled[Turn On Cookies Tutorial]
2. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
3. You are using an older browser less than Internet Explorer 5.
4. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.

You either did not click the "Place Order" button upon check out or typed in the wrong email address during the checkout process. Please double-check your information.